New Hanover County, North Carolina · Sheriff records, jail custody and criminal court cases
Trace a New Hanover County Arrest From Booking to the Court Disposition
Start with Sheriff 2 Citizen and detention information, identify the law-enforcement agency, then verify the filed charges through New Hanover County eCourts.
The guide also covers arrest reports, warrants, bond, visitation, the 2025 jail-mail changes, inmate money, public defenders, victim notifications, SBI criminal history and expunction.
NEW HANOVER RECORD ROUTER
VERIFYING
NEW HANOVER eCOURTS
CASE VERIFIED
ARREST + COURT MATCHED
Arrest does not equal conviction. Police and jail records describe allegations and custody. The court record must be checked to determine whether prosecutors filed the same charge, amended it, dismissed it or obtained a conviction.
Sheriff search
Sheriff 2 Citizen.
Detention
3950 Juvenile Center Road.
Courthouse
316 Princess Street.
SBI self-review
Current fee: $14.
Record router
Use the record that actually answers your question
SHERIFF 2 CITIZEN
Recent law-enforcement information
Start here for public Sheriff activity, incident information and available custody-related access.
Official New Hanover Sheriff system.
DETENTION FACILITY
Is the person still in jail?
Confirm current detention, inmate ID, housing-related questions, visits, mail and money.
County jail is not the same as state prison.
ARRESTING AGENCY
What did officers report?
Request the incident or arrest report from the Sheriff, Wilmington Police or other agency that created it.
Do not automatically send every request to the jail.
NC eCOURTS
What happened to the case?
Check charges, court events, hearings, dispositions, judgments and financial information.
This is the prosecution-outcome check.
NC SBI
Need your statewide record?
Use fingerprint-based Right to Review to inspect your own North Carolina criminal history.
Current SBI fee: $14.
Sheriff arrest search
How to search New Hanover County arrest information
Open Sheriff 2 Citizen
This is the Sheriff’s public-facing law-enforcement search system.
Open Sheriff 2 Citizen
Choose the record type that matches your problem
Look for incident, arrest or custody-related options rather than running an unrelated county-record search.
Search the legal name carefully
Try a surname-only search first when the middle name, suffix or spelling is uncertain.
Match the event date
Separate the current arrest from older incidents involving the same person.
Record the incident or case identifier
Save every number displayed because it helps with report and court requests.
Identify the arresting agency
New Hanover County includes Wilmington, Carolina Beach, Kure Beach and Wrightsville Beach as separate municipal jurisdictions.
Confirm detention separately when necessary
Sheriff 2 Citizen is not a substitute for speaking with detention staff about current custody.
Current jail custody
Confirm whether someone is in New Hanover County Detention
New Hanover County Detention Facility
3950 Juvenile Center Road
Castle Hayne, NC 28429
Phone:
910-798-4200
Fax: 910-798-4163
Search Sheriff 2 Citizen first
Save the name and identifiers that appear.
Call detention when custody is urgent or unclear
Ask whether the person is processing, housed, released or transferred.
Call detention: 910-798-4200
Give the legal name and date of birth
Do not rely on a nickname.
Ask for the inmate ID
The ID is important for the new mail-processing address.
Ask whether any additional hold exists
Another case or agency can affect release.
Ask who scheduled the next court appearance
Use that information to verify the case in eCourts.
Record decoder
Understand arrest, jail and court fields correctly
What the record means—and what it does not prove
| Field |
Meaning |
Does not prove |
Next step |
| Incident number |
Identifies the law-enforcement event. |
Final criminal charge. |
Use it to request the report. |
| Inmate ID |
Identifies the person in detention systems. |
Guilt. |
Use for mail and inmate services. |
| Arrest charge |
Allegation associated with arrest. |
Prosecutor kept the same charge. |
Read the court case. |
| Bond |
Release-security condition when ordered. |
Another hold does not exist. |
Confirm all cases first. |
| Court case number |
Identifies the judicial case. |
Every charge had the same disposition. |
Review each count separately. |
| Disposition |
How a charge was resolved. |
A different case was also resolved. |
Match the exact case and count. |
| Release |
End of that jail-custody event. |
Dismissal or acquittal. |
Check the criminal docket. |
Identity verification
Confirm the correct person before relying on the arrest record
Full legal name matches
Middle name or suffix is consistent
Date of birth or age matches
Incident date matches
Arresting agency matches the location
Inmate ID matches detention information
Court case follows the same event
Disposition belongs to the same charge
Never identify someone from a name or booking photograph alone. Match multiple independent details before making a legal, financial, employment, housing or publication decision.
No-result troubleshooting
Why a New Hanover County arrest may be missing
The arrest is still being processed
Intake, fingerprinting and booking can delay public availability.
The person was released quickly
Current custody and historical arrest information are different searches.
A Wilmington officer made the arrest
The underlying incident record may be maintained by Wilmington Police rather than the Sheriff.
A beach municipality made the arrest
Carolina Beach, Kure Beach and Wrightsville Beach maintain their own agency records.
The name is recorded differently
Try aliases, maiden names, suffixes and alternate spellings.
No jail stay occurred
A citation, summons or other release procedure can produce a court case without a prolonged detention entry.
The person was transferred
Check another county or North Carolina state correctional custody.
The record was expunged or restricted
Public access to qualifying official records can be removed by law.
Missing-custody call script
I am trying to confirm the custody status of [full legal name], date of birth [date if known]. The arrest may have occurred on [date] through [agency]. Can you confirm whether the person is still processing, currently housed, released or transferred, and provide the inmate ID if public?
Arrest-to-court workflow
Follow a New Hanover County arrest through the system
Law-enforcement incident
The Sheriff, Wilmington Police or another agency creates the initial incident record.
Arrest or criminal process
Officers or a judicial official initiate the criminal charge.
Detention intake when required
New Hanover County processes people pending confinement 24 hours a day.
Initial appearance and release conditions
A judicial official addresses custody, counsel and release.
District Attorney review
Prosecutors decide which charges continue.
District or Superior Court
The case proceeds through North Carolina’s trial courts.
Disposition
Each count can end through dismissal, plea, not-guilty verdict, conviction or another order.
Sentence or supervision
Final orders may involve jail, state prison, probation, fines or other conditions.
Correction or expunction
Wrong records can be challenged and qualifying cases can be expunged.
Law-enforcement records
Get the report from the agency that created it
The jail is not automatically the report custodian. First identify whether the incident was handled by New Hanover Sheriff, Wilmington Police, Carolina Beach Police, Kure Beach Police, Wrightsville Beach Police or another agency.
Check Sheriff 2 Citizen
Use the public system to identify available incident information.
Open Sheriff 2 Citizen
Save the incident number
The exact number is more useful than a name-only request.
Identify the law-enforcement agency
Do not route a Wilmington Police report request to the County Sheriff.
Ask for the exact document
Examples include incident report, arrest report and specifically identified releasable supplements.
Add date, location and involved person’s name
These details reduce search errors.
Ask for electronic delivery
Request electronic copies when the custodian can provide them.
New Hanover Sheriff Judicial Services / Records
Phone:
910-798-4505
Sheriff main office: 3950 Juvenile Center Road, Castle Hayne, NC 28429
Copy-ready records request
I request an electronic copy of the releasable incident report, arrest report and specifically identified supplements concerning [full legal name] for the incident on [date] at [location]. Known identifiers include incident number [number], inmate ID [number] and court case number [number]. Please advise me if another agency is the legal custodian of the requested record.
911 audio & CAD
Request New Hanover County 911 records separately
The New Hanover County 911 Center accepts records requests through the County Open Public Records Request portal.
Collect the incident date and approximate time
A narrow time range helps locate the call.
Provide the location
Include street address or nearest intersection.
Identify the record needed
Specify 911 audio, dispatch/CAD data or another communications record.
New Hanover County 911 Center
230 Government Center Drive, Suite 185
Wilmington, NC 28403
Main:
910-452-6120
Records:
910-798-6959
North Carolina eCourts
Verify the filed charge and final New Hanover County disposition
New Hanover County has used North Carolina eCourts Portal and Enterprise Justice since February 3, 2025.
Search the exact case number when known
This is safer than a name-only search.
Otherwise search the defendant’s legal name
Compare results carefully.
Limit the case to New Hanover County
Do not accidentally combine unrelated statewide results.
Open the Case Summary
Review parties, events, hearings, dispositions and available financial information.
Compare filed charges with arrest allegations
The court charge may differ from the booking entry.
Read events in chronological order
An older warrant, continuance or charge can be superseded by a later event.
Read each disposition separately
Different counts can have different results.
Use Search Hearings to confirm the next court date
Recheck shortly before traveling.
New Hanover County Courthouse
316 Princess Street
Wilmington, NC 28401
Main / Clerk:
910-772-6600
District Attorney:
910-772-6610
Criminal Magistrates:
910-772-6619
Monday–Friday, 8:00 a.m.–5:00 p.m.
Certified court background
Get a certified New Hanover County criminal-record search
eCourts Portal is useful for researching individual cases. North Carolina Judicial Branch says formal background checks should be obtained through the Clerk rather than treating Portal as a certified background report.
Certified one-county search
- Complete form AOC-CR-314.
- Submit to the Clerk of Superior Court.
- Current fee: $25.
- Covers that one county.
- Mail: money order or certified check.
- Personal checks are not accepted by mail.
Free courthouse self-search
- Use a public-access terminal at a Clerk’s office.
- Search yourself or another person.
- Search county or statewide court data.
- Viewing or emailing results is free.
- Printing fees may apply.
- The result is not certified.
Warrant verification
Check a possible New Hanover County warrant safely
Identify the suspected court case
Use an old citation, case number or arrest record when available.
Search eCourts Portal
Read the newest events in the case.
Do not stop at an old warrant entry
Determine whether a later event shows service or another resolution.
Contact the criminal magistrate when necessary
New Hanover criminal magistrates:
910-772-6619.
Confirm current custody
A person may already have been arrested on the process.
Get legal advice if the warrant concerns you
A defense lawyer can advise on appearance, surrender and release.
Do not confront, follow or attempt to detain another person. Warrant records can change and same-name errors can occur.
Bond & pretrial release
Confirm every charge before arranging release
Written promise
A judicial official may permit release based on a written promise to appear.
Unsecured bond
A monetary amount is set but does not require upfront security unless forfeiture rules are triggered.
Secured bond
Security is required in the manner allowed by the release order.
Custody release
A person may be released to a qualifying custodian when ordered.
Confirm every active charge
One arrest can contain multiple cases.
Ask whether another hold exists
An outside warrant can prevent release.
Read the newest release order
Do not rely only on the earliest arrest information.
Confirm whether the bond is secured or unsecured
The payment procedure depends on the actual order.
Check the statewide prohibited list too
A bondsman can appear on a county list but later become prohibited statewide.
Get collateral and fee terms in writing
Do not pay based only on a telephone promise.
Keep the receipt and court case number
Save all release documentation.
Bond verification script
I am calling about [full legal name], inmate ID [number]. Please confirm every current charge and case number, the release condition for each charge, and whether any outside warrant, detainer or other hold would prevent release.
Detention visitation
Use the current New Hanover County jail visitation rules
The Detention Division currently states that visitation is by appointment and must be scheduled by the inmate. The general published visitation window is between 1:00 p.m. and 9:00 p.m. daily.
Confirm current custody first
Do not travel based on an old arrest page.
The inmate schedules the visit
Family members should coordinate with the inmate rather than assuming a walk-in session.
Confirm the assigned visit date and time
Housing and operational conditions can affect availability.
Bring approved photo identification
All visitors must provide acceptable photo ID when arriving.
Plan around a 45-minute visit
The county’s current general visitation information publishes 45-minute sessions.
Confirm the number of visitors
General county guidance allows up to two adult guests per visit, though housing-specific restrictions can be tighter.
Call before traveling when a minor will attend
The county page contains housing-specific in-person restrictions that can differ from its general visitor guidance.
Detention Division
3950 Juvenile Center Road
Castle Hayne, NC 28429
Phone:
910-798-4200
December 2025 mail system
Use the new New Hanover County inmate-mail address
Important: Beginning December 1, 2025, ordinary personal inmate mail uses an off-site scanning address in Longview, Texas. Do not send ordinary personal letters to the physical detention facility.
Ordinary personal mail
Inmate’s Full Name
Inmate ID Number
New Hanover County Detention Facility
P.O. Box 591
Longview, TX 75606
Personal mail rules
Inmate name required
Inmate ID required
Sender return address required
White letter-size paper only
Maximum five pages per mailing
Write or print on front side only
Maximum one original 4 × 6 photo per mailing
Mail is scanned for inmate delivery
Items that can cause return
Paper restrictions
- Greeting cards.
- Card-stock paper.
- Colored paper.
- Blank paper.
- Blank envelopes.
Attachments
- Cash.
- Stamps.
- Stickers.
- Bubble or padded envelopes.
- More than one photo.
Wrong channel
- Legal mail.
- Medical mail.
- Books.
- Magazines.
- Newspapers.
Legal and medical mail: Do not send privileged correspondence to the Texas personal-mail scanner. Use the detention facility’s direct-mail procedure and confirm the current legal-mail address with staff before sending confidential material.
Books and publications: New Hanover County states that beginning December 1, 2025, the Detention Facility no longer accepts books as ordinary inmate publications. Publications sent to the facility may be placed in property for return after release.
Inmate funds
Send money without using the wrong address
Confirm the inmate ID
Match the exact person before sending funds.
Use McDaniel Supply’s approved service
New Hanover County links families to JailPackStore.
Open JailPackStore
Select New Hanover County
Do not choose another North Carolina jail with a similar name.
Verify inmate identity before checkout
Recheck the inmate name and ID.
Use the detention lobby kiosk for cash deposits
The county states that cash deposits go through the automated kiosk at the facility.
Prepare mailed money orders correctly
Make the money order payable to New Hanover County and put the inmate’s name in the memo field.
Keep proof of payment
Save the transaction number or money-order receipt.
Do not mail cash. Cash should be deposited through the approved facility kiosk, not placed in inmate correspondence.
Family communication
Keep personal calls separate from legal communication
Family and personal calls
- Confirm current telephone instructions with detention staff.
- Use only the provider identified by the facility.
- Do not create accounts from an unsolicited text or social-media message.
- Assume ordinary jail calls may be monitored or recorded.
- Do not discuss confidential defense strategy.
Attorney communication
- Give counsel the inmate ID.
- Give counsel the court case number.
- Use attorney-approved confidential communication channels.
- Attorneys should coordinate jail access directly with detention.
Public defender
Confirm appointed counsel in New Hanover County
New Hanover County Public Defender – Defender District 6
320 Chestnut Street, Suite 201
Wilmington, NC 28401
Mailing: P.O. Box 2560, Wilmington, NC 28402
Phone:
910-343-5400
Fax: 910-343-5401
Ask for appointed counsel through the court process
The court determines eligibility for appointed representation.
Save every case number
Multiple criminal matters can create different representation questions.
Give the lawyer the arresting agency and report number
This helps connect the police records to the prosecution.
Do not discuss facts on an ordinary jail call
Keep legal strategy confidential.
Victim notifications
Receive jail, court and state-custody updates
Save the incident number
Use it for law-enforcement questions.
Save the court case number
Use it when contacting the District Attorney.
Call the New Hanover District Attorney
Direct victims and next of kin can ask the victim-witness legal assistant about court-proceeding notifications.
Call 910-772-6610
Register with NC SAVAN for custody alerts
NC SAVAN links North Carolina county jails and state corrections.
Open NC SAVAN information
Choose notification methods
SAVAN can provide qualifying custody notifications by phone, email, text or TTY.
NC SAVAN is free and operates 24 hours a day. Critical events such as release, escape and capture can generate automated alerts.
North Carolina state custody
Use NCDAC only after state correctional transfer
New Hanover County Detention
- County jail custody.
- Recent arrests and pretrial detention.
- Local visitation and mail rules.
- Not included in NCDAC offender search.
NC Department of Adult Correction
- State prison offenders.
- Probationers and parolees.
- Historical correctional data back to 1972.
- Search by name or offender ID.
Search by offender ID when known
Otherwise use the legal name and identity fields.
Record the current prison or supervision status
State mail, visits and money rules differ from New Hanover County Jail.
Return to New Hanover eCourts for conviction proof
The state offender locator is not the official judgment.
NC SBI Right to Review
Get your own fingerprint-based North Carolina criminal history
SBI Right to Review is for inspecting your own criminal history. It is not a public full-history lookup for another person.
Complete the current application
Follow the SBI form instructions.
Obtain fingerprints
The North Carolina state review is fingerprint based.
Prepare the $14 payment
SBI currently accepts money order or certified check.
Do not send cash or personal check
SBI’s current instructions exclude cash, credit-card payment and personal checks for this request.
Compare each New Hanover arrest with eCourts
Look for missing or incorrect dispositions.
NCSBI Criminal Information and Identification
3320 Garner Road
P.O. Box 29500
Raleigh, NC 27626-0500
Customer Service:
919-582-8660
Email:
CIIShelp@ncsbi.gov
Record correction
Fix an incorrect New Hanover County arrest record at the source
Correction routing
| Error appears in |
Start with |
Proof to collect |
| Sheriff incident record |
New Hanover Sheriff |
Incident number and official supporting information. |
| Wilmington police report |
Wilmington Police |
Police report number and corrected source information. |
| Detention identity/custody |
New Hanover Detention |
Inmate ID and arrest information. |
| Court disposition |
New Hanover Clerk / court |
Signed order or corrected court record. |
| SBI statewide history |
SBI Right to Review / Written Exception |
Fingerprint-supported record plus police or court documents. |
Get the current official record
Do not begin with a private background-check screenshot.
Identify the exact field that is wrong
Examples include identity, charge, arrest date or disposition.
Obtain the controlling document
Use the police report, signed court order or certified disposition.
Correct the originating agency
State criminal-history data often depends on information sent by local agencies.
Use SBI Right to Review for statewide errors
SBI includes a Written Exception process for challenging inaccurate information.
Recheck every system
Sheriff’s records, court data and SBI history may update separately.
SBI Written Exception mailing:
NCSBI – CIIS
Attn: NICS/CCH Unit Supervisor
3320 Garner Road
P.O. Box 29500
Raleigh, NC 27626-0500
North Carolina expunction
Expunge an eligible New Hanover County arrest or criminal case
North Carolina has multiple expunction statutes. Eligibility depends on the exact disposition, offense, age, prior record and waiting period. Do not file based only on the fact that an old arrest is visible online.
Dismissed charge
G.S. 15A-146 provides relief procedures for qualifying dismissed charges.
Not guilty
Qualifying not-guilty or not-responsible cases can use the applicable 15A-146 procedure.
Eligible conviction
Separate statutes cover qualifying misdemeanors, nonviolent felonies and other specified convictions.
Search the complete New Hanover County case
Confirm how every count ended.
Save the case number
The expunction petition is tied to specific court records.
Check for automatic relief before filing another petition
North Carolina law provides automated processing for certain dismissed and not-guilty matters.
Download the exact current form
For example, AOC-CR-287 addresses qualifying dismissed charges and AOC-CR-288 addresses qualifying not-guilty or not-responsible matters.
Search current NC expunction forms
Check the filing fee
North Carolina generally charges $175 for petition-based expunction proceedings.
Know the common no-fee exception
Charges dismissed or ending in not guilty generally do not require the ordinary $175 fee unless a statutory exception such as certain diversion dispositions applies.
Ask for fee relief when eligible
A filer who cannot afford court costs can use the state’s fee-waiver process.
File with the New Hanover County Clerk
File in the county where the charge or conviction occurred.
Complete criminal-history checks when the form requires them
Some expunction types require record checks before judicial decision.
Attend a hearing if the statute or judge requires one
Some petitions are decided from the written record; others require court.
Keep the signed expunction order permanently
North Carolina warns that after expunction processing destroys the official file, the Clerk cannot later give you another copy of the original order.
Recheck official public systems after processing
Contact the Clerk if court-system information remains visible several weeks after relief is granted.
New Hanover County Clerk of Superior Court
316 Princess Street
Wilmington, NC 28401
Mailing: P.O. Box 2023, Wilmington, NC 28402
Phone:
910-772-6600
Expunction removes or restricts qualifying government criminal records according to North Carolina law. It does not automatically erase every newspaper article, screenshot or privately stored copy.
Local locations
New Hanover County jail and courthouse maps
New Hanover County Sheriff’s Office & Detention Facility
New Hanover County Courthouse
New Hanover County Public Defender
Before traveling: confirm current custody, the correct court date, visitor appointment, current office hours and required photo identification.
Fast local problem solver
What to do in common New Hanover County arrest situations
Arrest happened today
Check Sheriff 2 Citizen, then call detention at 910-798-4200 if intake status is unclear.
Need the police narrative
Identify the arresting agency and request the incident report from that agency.
Need proof charges were dismissed
Search eCourts and obtain the official New Hanover court disposition.
Need a certified background check
Use AOC-CR-314 through the Clerk with the current $25 single-county fee.
Need to visit someone
The inmate schedules the appointment; published visits are generally 45 minutes.
Need to send personal mail
Use the December 2025 Texas scanning address with inmate name and ID—not the physical jail.
Need to send money
Use JailPackStore or the detention lobby kiosk and verify the inmate ID first.
Need your statewide NC record
Use SBI Right to Review with fingerprints and the current $14 fee.
Old arrest may qualify for removal
Check the court disposition, then use the applicable North Carolina expunction statute and form.
Title-related FAQs
New Hanover County arrest-record questions answered
How do I search New Hanover County arrest records?
Start with the official New Hanover County Sheriff’s Sheriff 2 Citizen system, then verify current custody with detention and the prosecution outcome through NC eCourts.
Where is New Hanover County Jail?
The New Hanover County Detention Facility is at 3950 Juvenile Center Road, Castle Hayne, NC 28429. The published phone number is 910-798-4200.
Does a jail record prove conviction?
No. A jail record shows arrest or custody information. The court case determines whether the person was convicted, acquitted, dismissed or otherwise resolved.
How do I search New Hanover County criminal cases?
Use North Carolina eCourts Portal, search by case number or name and limit the result to New Hanover County.
How much is a certified New Hanover County criminal background check?
The current North Carolina fee is $25 for a certified name-based criminal-record search in one county through the Clerk of Superior Court.
How do I get my own North Carolina criminal history?
Use the SBI fingerprint-based Right to Review. The current state fee is $14.
How do I find the final outcome of an arrest?
Search the New Hanover County criminal case in eCourts and review the disposition of every count. Obtain a Clerk copy when formal proof is required.
Where do I request a New Hanover County Sheriff report?
Use Sheriff 2 Citizen for available public information and contact Sheriff Judicial Services when a Sheriff-maintained record requires additional assistance.
How do I correct a wrong arrest record?
Identify whether the error belongs to the arresting agency, detention facility, court or SBI and correct the government source that controls that information.
Can a New Hanover County arrest be expunged?
Some dismissed charges, not-guilty cases and qualifying convictions can be expunged under North Carolina law. Eligibility depends on the specific statute and case history.